Having live chat service support on your company’s website helps improve overall customer satisfaction and loyalty. If you are looking for a low to no cost solution for customer service, embedding a chat widget on your website is a good idea. Your company may not have the resources to custom-code a live chat tool, there are several chat service providers that offer this kind of service. After you have signed up with a chat service, you can generate the HTML code easily and have it embed in your website.
How to Generate Chat Widget
1.Sign in to your chat service’s site.
2.Choose the option to generate the HTML code for your chat widget. The selection may vary depending on your provider. For instance, click “Create Chat”, “Generate HTML” or “Embed Widget”.
3.Add all the information needed for the chat widget like your username. Complete the steps to create the HTML code.
4.Click the HTML code box, choose all of the code, right-click and then choose “Copy” to copy the HTML source code for your chat widget.
How to Embed Chad Widget
1.Open the page you will embed the chat with the use of your editing software. For instance, open the “Live Support” webpage with the use of “Notepad” application in Windows.
2.Paste the code into the area where you want your chat widget to appear. For instance, right-click just after “<body>” and then paste.
3.Save the changes and upload the new page to your site. For instance, click “file,” click “save” and then upload the document manually to your site’s server.
The majority of chat server providers offers chat statistics and reporting.
Reasons Why Consumers Prefer Live Chat over Phone or Email Support
In the generation of increased preference in online shopping, online stores need to be savvier than before to provide the most convenient shopping experience for all online shoppers and transform more website visitors into buying customers. This is one of the reasons why there is a growing number of retailers that use live support system as their main customer support tool in preference over phone or email support.
Studies showed that half of the US shoppers use live chat service support before making their final purchase to get important information concerning the product or to ask help in comparing items. Several numbers of online consumers likewise find live chat more convenient whenever they need immediate assistance during checkout or simply want to ask questions about the completed purchase.
Here are some of the reasons why consumers prefer to chat with retailers:
1.It provides fast communication tool
Due to the real time nature of the chat service, it enables online shoppers to get their questions answered right away. Every time shoppers require additional information about the product, compare items, decide on two or more products, the live chat in real time with a smart customer support representative can make the consumer choice fast, easy and prevent them from having to return the wrong item they purchased.
2.Help resolve simple and complex issues to serve customers better
Aside from pre-order benefits that live help service can provide, more complex concerns like promotion code faults, checkout errors, order processing challenges, post-order support or returns can be resolved easily and more conveniently via live chat.
3.Customers can do other things while chatting
Live support service is a useful technology for busy shoppers since it enables them to do other things while getting the live support that they need. Through this, they can still focus on other things while chatting which is very convenient particularly in the working environment.
There are lots of reasons why live chat support is a must in every online retailer. The above mentioned reasons are enough to prove how beneficial it is.